UX Research & Design · Wearable / AI / HCI
Empathy Map
JTBD
Wizard of Oz
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Designed an AI-assisted wearable system for people with social anxiety, delivering discreet exit cues before overload via smartwatch and mobile app
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Conducted IDEO user research, built empathy maps, defined JTBD framework, and validated with Wizard of Oz prototyping
UX Research & Prototype · Airport Kiosk Redesign
User Flow
Field Study
Interview
Figma
Hi-Fi Prototype
Figma
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Redesigned self-check-in kiosks at John Wayne Airport to resolve frozen screens and forced staff redirects
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Delivered high-fidelity Figma prototype covering success flow, error detection, and automated baggage transport (AGV cart)
UX Research & Evaluation · Executive Summary
Heuristic Eval
Tree Testing
Card Sort
Maze
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Led 6-method UX evaluation of Mercari's navigation: heuristic evaluation, competitive analysis, qualitative testing, tree testing, card sort, and quantitative test
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Redesigned into 8 user mental-model-based categories — achieved 83% task success rate and 91% CSAT score, a 28% improvement
Full Stack & UI/UX · Web App (UCI, Dr. Kimberly Edwards)
Python / Flask
React
Canvas API
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Designed Figma wireframes and React/Tailwind UI components for student and instructor dashboards
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Built backend token logic in Python/Flask with Canvas & Qualtrics API integration, supporting up to 1,300 students